Browse guides and step-by-step instructions for every HealthPal service.
The HealthPal Help Center is your one-stop resource for understanding every module on the platform. Use the sidebar to browse by category, or type in the search bar above to find a topic instantly.
Mobile money payment guide
Emergency or scheduled transport
Enrol in an insurance scheme
Track your pregnancy journey
Micro-insurance for boda riders
View and understand your results
HealthPal is Uganda's all-in-one integrated digital health management platform. It connects patients, healthcare providers, financial institutions, and partner organizations on a single secure ecosystem.
HealthPal lets you pay for healthcare services securely using Airtel Money or MTN Mobile Money.
Having trouble paying? Call 0393236376 and we will assist you directly.
Click Forgot Password on the login screen and follow the reset instructions sent to your registered email.
Your credentials are personal. HealthPal staff will never ask for your password.
HealthPal's queue system eliminates long disorganized waiting rooms by issuing digital tickets with real-time wait times.
If you miss your turn, inform reception. Staff can re-queue you without losing your place entirely.
HealthPal tracks every stage of pregnancy from conception to delivery for expectant mothers and their care teams.
All antenatal records are confidential and only accessible by the mother's assigned care team.
HealthPal controls facility access digitally to protect patient privacy and maintain security.
Visiting hours are enforced automatically. A gate pass will not be issued outside allowed times.
HealthPal keeps patients and staff informed through automated SMS, email, and push notifications.
To update your phone number or notification preferences, contact your facility's reception desk.
HealthPal streamlines billing for patients and facilities with multiple payment channels and automatic reconciliation.
For a full payment walkthrough see Getting Started › How do I make a payment?
Always keep your receipt. Quote your transaction reference number if you need to follow up on a payment.
HealthPal supports multiple health insurance schemes for seamless use at any partnering facility.
If your claim is rejected, contact your insurer with your HealthPal transaction reference number.
Cente is affordable micro-insurance for boda boda riders and low-income earners, accessible through HealthPal.
Premiums start from UGX 2,000 per month — designed to be affordable for daily earners.
School Pay Medical manages healthcare in schools, colleges, and universities through HealthPal.
To onboard your school, contact HealthPal on 0393236376 or email support@healthpal.co.ug.
HealthPal manages the full lifecycle of lab tests — from the doctor's request to result delivery — entirely digitally.
X-rays, ultrasounds, CT scans, and MRI reports are stored digitally and linked to your patient record — no physical films needed.
Results are private and only accessible by your care team.
HealthPal provides a complete digital record of your oral health history, treatments, and upcoming appointments.
Regular dental checkups are recommended every 6 months. Book your next visit at reception after each appointment.
When you are admitted to a HealthPal-connected facility, the in-patient module coordinates every aspect of your stay.
Family members can request a brief patient status update from the ward nurse during visiting hours.
HealthPal schedules surgical procedures efficiently and maintains accurate records for every operation.
Speak to your surgeon before the operation date if you have any concerns about a scheduled procedure.
HealthPal coordinates both emergency and non-emergency patient transport, getting the right vehicle to the right place on time.
The referring doctor initiates the transfer on HealthPal. The receiving facility is notified immediately and prepares for your arrival.
For life-threatening emergencies, always call 999 first. HealthPal's module complements the national emergency system.
HealthPal eliminates paper referral letters by managing the entire referral process digitally between facilities.
Keep your phone accessible after a referral. You will receive SMS updates as the appointment is confirmed.
HealthPal helps facilities manage the ordering and tracking of medical supplies and equipment efficiently.
This module is for administrators and procurement officers. To be listed as a supplier, email support@healthpal.co.ug.
Every piece of medical equipment at a HealthPal facility is tracked from purchase to disposal.
Report faulty or overdue equipment to your department head or biomedical engineer immediately.
HealthPal gives facility managers a complete view of their workforce from recruitment to payroll.
Staff login credentials are managed by the facility HR administrator. Contact HR for any account issues.
HealthPal gives financial managers real-time visibility across all revenue and expenses in the facility.
All financial data is encrypted and access-controlled by role. Contact your administrator to adjust your access level.
Internal financial requests — from department supplies to staff reimbursements — are managed through HealthPal's requisition module.
All requisitions are logged with timestamps and approver names for full accountability.
Order medications and medical supplies online from your facility's pharmacy through HealthPal.
You will receive an SMS once your order is confirmed and ready for collection or dispatch.
HealthPal includes built-in tools to help facilities maintain compliance with Uganda's national health regulations.
Compliance reports can be exported and submitted directly to regulatory bodies. Contact your administrator for export access.
HealthPal accounts for healthcare facilities and staff are created by a system administrator. Here is how the registration process works depending on your role.
Patients are registered by a receptionist or clinical officer at the healthcare facility during their first visit. You do not self-register as a patient — your record is created by the facility and linked to your national ID or patient number.
If your healthcare facility or organization is not yet on HealthPal, contact us to get started with the onboarding process.
Call 0393236376 or email support@healthpal.co.ug to onboard your facility.